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Career Opportunities

Immediate Job Openings at Applied Motion Products

Current Open Positions:

Warehouse Associate
Customer Service Representative
Sales Support Specialist

About Applied Motion Products

NOTE: Applied Motion Products will be moving its headquarters to Morgan Hill, California in June, 2021.

We are part of a billion-dollar global company focused on automation. We have a joint venture with Moons’ in Shanghai China that incorporates organizations in Germany, Romania, and Switzerland. The Moons’ organization has 750,000 square feet of facility space with 1.2M square feet to be added in 2021, over 4000 employees. Total annual production of 20 million motors and over 500,000 motor drives.

Our goal is leadership in automation products through exceptional customer focus, innovation, and continuous improvement. Our employees are committed to accountability, leadership, and teamwork.

To apply for this position send your resume to [email protected].


Warehouse Associate

Summary of Position
Handles all aspects of shipping and receiving materials at our warehouse.
This includes material handling, verification and documentation of all material that enters and leaves our warehouse.

Primary Responsibilities

  • Receives, records and verifies incoming materials against approved purchase orders and RMA's.
  • Distributes materials to proper department.
  • Pull, packs, verifies, and records all outgoing shipments.
  • Take inventory, move product, building maintenance and other miscellaneous tasks as required.

Work Experience
Two years in a warehouse environment performing the requirements of this position.

Technical Skills
SAP and basic computer skills

Qualifications (Education, Degrees, Certifications)

  • High school diploma
  • Safety training on forklift and other lifts

Other Requirements

  • Ability to lift 50-60 pounds
  • Frequent climbing, lifting, bending, pulling/pushing
  • Some small assembly

This job position is based at our head quarter location in Morgan Hill, California.

To apply for this position send your resume to [email protected].


Customer Service Representative

Summary of Position
Order entry and response to inquiries on a variety of issues from distributors and customers
including quotes and follow up on delivery questions.

Primary Responsibilities

Quotes
Provide timely response to customer requests for quotes. Determine pricing and delivery according
to Applied Motion Products policies and procedures.

Order Entry:

  • Ability to thoroughly review customers po terms and conditions, customer requirements, and part
    numbers.
  • Timely and accurate entry of order information into ERP system.
  • Ability to interpret MRP stock vs planned orders.
  • Create new customer profiles in ERP (SAP or Salesforce)
  • Ability to locate and quantify sales and order information when needed.
  • Responsible for accurate archiving and filing of customer service paperwork and records on a
    timely basis.
  • Enter RMA’S in salesforce and SAP.

Phone Etiquette:
Ability to handle all customer inquiries for lead time, order status, expedites in a professional and
timely manner.

Order Follow Up:
Interface with customers concerning delivery, order status and other information.

  • Optimize on time delivery by coordinating within our organization to provide customers with the
    best possible delivery dates.
  • Work closely with operations and report late deliveries to customers in a timely manner.
  • Follow up on order backlog for assigned territories.
  • Handle purchase order reschedule requests.
  • Manage month end pull-ins with supply chain.

Knowledge:

  • Thorough knowledge of Applied Motion Products policies and procedures relating to warranty
    issues, returns, credits, RMA's etc.
  • Safety stock review with supply chain if requested.
  • Assist accounting department with customer credit holds.
  • General customer service including order status, tracking # requests, accounting inquiries, etc.
  • Understand Applied Motion Products offerings sufficient to determine if needed parts may be
    missing from incoming orders and recommend upsells.

General:

  • Provide accurate and timely product support to customers, sales representatives. This includes
    lead times, confirmation of purchase orders, engineering and manufacturing developments
    affecting customer orders, etc.
  • Perform as a back-up to the RMA Coordinator.
  • Address customer issues and ensure effective and long-term problem resolution.
  • Multitasking with completing all work with tight deadlines.

Work Experience
Experience in a customer service role performing the responsibilities outlined above.

Technical Skills
Proficiency with ERP management software, Salesforce and SAP experience along with Microsoft Office
products. Excellent phone skills and manner, attention to detail extremely important.

Qualifications (Education, Degrees, Certifications)
Minimum High School diploma, Some college or degree preferred
Training in the use of Salesforce CRM and SAP or hands on experience required.

Other Requirements.
The requirements in this job description should not be construed as the exclusive standards of the position.
Employees may be asked to follow any other instructions and perform related duties as required.
This job position is based at our head quarter location in Morgan Hill, California.

To apply for this position send your resume to [email protected].

To apply for this position send your resume to [email protected].


Sales Support Specialist

Summary of Position
As a Sales Support Specialist, you will play a crucial role in assisting our Sales team in managing customer requests. You must have experience working with customers, generating interest, qualifying prospects, and closing sales. This position is responsible for sales account maintenance, provide technical and administrative product information to customers as well as daily sales order processing and data entry.

Primary Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound calls and emails
• You will answer inbound sales calls and online inquiries and assist clients with product selections by answering questions and providing guidance., while driving company revenue
• Manage account maintenance in Salesforce CRM
• Responsible for creating quotes in CRM and communicating quotes with customers
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Create reports for tracking sales performance
• Ensure accuracy in customer data in Salesforce
• Create and set up new or potentials customers in Salesforce

Requirements and Skills
• High School Diploma required, AA degree preferred
• 3-5 years’ tech industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience working with Salesforce.com or similar CRM is a plus
• Motion control system technical knowledge and understanding is a plus
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

This job position is based at our head quarter location in Morgan Hill, California.

To apply for this position send your resume to [email protected].

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