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August 2022 RMA Policy Update

Aug
18
by Raminder Lall

Applied Motion Product’s Return Material Authorization (RMA) Policy will go into effect on August 18th, 2022. Please see the new and updated RMA policy and terms:

Returns:

  • New, unused, and unopened product may be returned for credit within 14 days of the shipment date when accompanied by a valid Return Material Authorization (RMA) number supplied by Applied Motion Products. A restock fee of 50% of the invoiced selling price may apply. Applied Motion Products will determine the final credit amount upon completion of an evaluation of the product.
  • All gearhead sales are final and nonreturnable.
  • Any request for repairs to a product or purchase after the 24-month warranty date will not be accepted by Applied Motion Products.
  • After the warranty expires, remote technical support will be available to assist you with remote troubleshooting.

Non-Cancelable/Non-Returnable Products:

  • All NCNR orders are firm and non-cancelable by customer. Customer is responsible for the full price of products as ordered. Termination of an order by mutual agreement will be subject to a mutually agreed upon cancellation charge.
  • Custom products and standard products ordered in high quantities may be covered by the Non-Cancelable/Non-Returnable (NCNR) policy available on the Applied Motion Products Order Acknowledgement when applicable.

For any questions regarding these changes, please contact Customer Service
To read the full Return Policy, visit our Terms and Conditions.

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