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Support

We’re Ready to Assist You

The Application Engineering and Customer Service departments of Applied Motion Products are ready to assist you with all of your product and application related questions. You can reach them during the hours of 7 AM and 5 PM Pacific standard time by calling toll-free 1-800-525-1609 or by using our contact form. We’ve also compiled online resources here on this website for assistance with the most common support requests.

Links

Use the links below to download product documentation, read instructions on how to upgrade the firmware of your stepper and servo drives, and watch instructional videos on our products.

  • Downloads by Part Number
    Not sure which documentation or software you need? Your one-stop shop is the Downloads by Part Number page, which lists all available documentation and software downloads for every drive we offer.
  • Software Downloads
    Looking for the latest versions of Si Programmer™ and Q Programmer™? These and more can be found here.
  • Manuals
    All of our product manuals in one place.
  • Videos
    Product introduction and training videos.
  • Upgrade DSP Firmware
    If you need new DSP firmware for your stepper or servo drive, detailed instructions can be found here.
  • Upgrade Si Firmware
    Detailed instructions for downloading the latest firmware to your Si stepper or servo drive.
  • Upgrade ARM Firmware
    Detailed instructions for downloading the latest Ethernet firmware to your Ethernet-enabled stepper or servo drive.
  • Conflict Minerals Policy
    Applied Motion Products supports the Dodd-Frank reporting requirements and the traceability of Conflict Minerals.